Step 1:

Log into your e-Student

Step 2:

Head to the ‘My Finances’ tab

If you have outstanding fees, the amount due will be listed under ‘Total Fees Payable’.

Once payment is deducted on your My Finances your account will show no outstanding transactions.

If there is a negative (-) amount listed, this means that your account is in credit.  The credit amount will be allocated to your enrolment in the next study period.

Credit card payments can be made on campus at Student Services, student ID must be presented.

You can also make a Direct Deposit (online transfer) if you have internet banking by transferring the required fees to the account below.

JAMES COOK UNIVERSITY BANK DETAILS
COMMONWEALTH BANK OF AUSTRALIA (CBA)
CORNER EDWARD AND QUEEN ST, BRISBANE

Account Name: James Cook University
BSB: 064-817
Account Number: 10472870
Swift Code: CTBAAU2S
(Swift code is used for international transfers)

You must use your student ID number in the description. This will ensure the Finance department can identify the payment and allocate the amount to your ‘My Finance’ account.

A Credit Card Authorization Form can be completed and signed by the Credit Card Holder and returned via email to finance@jcub.edu.au or in person at Student Services, Ground Floor, 349 Queen St, Brisbane QLD 4000.

You can request this yourself by logging into ‘My Finances’, selecting the link at the bottom of the page ‘Email my Fee Statement/Tax Invoice’. This will automatically be emailed to your JCU email inbox.

Once you have made the payment and it is reflected in your e-student, you can generate the receipt of the payment by selecting the link at the bottom of the page ‘Email my Fee Statement/Tax Invoice for the last 30 days’ in the ‘My Finances’ tab.

The receipt will be emailed to your JCU student email. Please note you can only generate the receipt for the payment made in last 30 days. If you require the payment receipts for previous trimesters, please email finance@jcub.edu.au

Check the Tuition Fee Payment Due Date for the study period on the Key Dates page of the website.

Failure to make full payment on or before Tuition Fee Payment Due Date may result in one or all of the following:

  1. The imposition of additional fees or administrative charges;
  2. The imposition of sanctions restricting student access to services and academic results;
  3. Cancellation of enrolment; or
  4. Graduation refusal.

For more information please read the Student Fee Payments and Refunds Policy

JCU Brisbane does not have instalment plans. You can make numerous payments of fees up to the due date each trimester. Last payment of total fees must be paid by the due date each trimester.

As a JCU Brisbane student, you must pay the Student Services and Amenities Fee (SSA Fee).  The income from the SSA Fee is used to improve services and facilities on and off campus.  The SSA Fee is helping to build a better university experience for you.  In October 2011, the Australian Parliament passed legislation allowing universities to charge a student services and amenities fee up to a maximum annual amount (in 2019 this is $303), JCU introduced the SSA fee from 1 January 2012.

If you have made payment by card on campus it takes up to 2 working days to display in your ‘My Finances’.

Payments made from online transfer or overseas can sometimes take weeks to reach the JCU Brisbane account. If you are concerned about the payment not reflecting in your ‘My Finances’, please send a copy of the transaction receipt to finance@jcub.edu.au

JCU Brisbane does not charge a student when payment is received from an international bank. Your bank may however charge you a fee when making this transfer. Please ask your bank if there will be any transfer charges as this may leave you with an outstanding balance on ‘My Finances’.

JCU Brisbane offers Scholarship schemes to eligible students. More information about these programs can be found in this link: https://www.jcub.edu.au/future-students/scholarships/

To confirm which trimester your scholarship is due to be paid please refer to your original scholarship letter (provided with your offer letter).

After the publication of results and prior to the Tuition Fee Payment Due Date of the trimester your scholarship is due, you will receive an email from the Student Finance Officer advising your eligibility for the scholarship payment and when the scholarship payment will be applied to your fees.

Complete the Request for JCUB Student Letter Form and submit via email to finance@jcub.edu.au with a brief statement outlining the reason you need the finance letter.

Please note there is a $20 fee for all letter requests and will take up to 10 working days to be processed. Your requested letter will be emailed to your JCU email address.