COVID-19 (Coronavirus) advice for the JCU Brisbane community

Queensland offers a range of resources including the Queensland student hub network, an international student hotline and student support staff dedicated to supporting and encouraging students. For more information, please click here.

For the most up to date information regarding COVID-19 (Coronavirus), please click here.

For coronavirus videos explained in your own language, please click here.

To view the Australian Government’s, ‘Supporting international students to support Australian jobs’ media release regarding student visas, please click here.

Should you in anyway be adversely impacted by the current global health emergency or just wish to access the latest information that can assist you in your studies, we are here to support you.

Please contact us on the following phone number or email address relating to the available categories.

0435 582 272
0435 582 272
Learnjcu Collaborate
The Resource Centre & Learning
07 3001 7813
07 3001 7894
0438 169 691
07 3001 7800
07 3001 7800
Academic staff support Academic excellence

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases.

COVID-19 is a disease caused by a new form of coronavirus. It was first reported in December 2019 in Wuhan City in China.

Other coronaviruses include Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

To view a social distancing guidance PDF from the Australian Government please click here. 

Symptoms of COVID-19 can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience symptoms such as:

  • fever
  • respiratory symptoms
  • coughing
  • sore throat
  • shortness of breath

Other symptoms can include runny nose, headache, muscle or joint pains, nausea, diarrhoea, vomiting, loss of sense of smell, altered sense of taste, loss of appetite and fatigue.

To stop the spread of COVID-19 people with even mild symptoms of respiratory infection should get tested.

The virus can spread from person to person through:

  • close contact with an infectious person (including in the 48 hours before they had symptoms)
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have droplets from an infected person, and then touching your mouth or face.

COVID-19 is a new disease, so there is no existing immunity in our community. This means that COVID-19 could spread widely and quickly.

In Australia, the people most at risk of catching the virus are:

  • travellers who have recently been overseas
  • those who have been in close contact with someone who has been diagnosed with COVID-19
  • people in correctional and detention facilities
  • people in group residential settings.

You are at high risk of serious illness from COVID-19 if you:

You are at moderate risk of serious illness from COVID-19 if you:

If you have any medical conditions it is recommended you discuss your individual risk and what you can do to protect yourself with your treating doctor. See advice for people at risk.

At this stage the risk to children and babies, and the role children play in the transmission of COVID-19, is not clear. However, there has so far been a low rate of confirmed COVID-19 cases among children, relative to the broader population. For more information about COVID-19 and children please read this fact sheet.

There is limited evidence at this time regarding the risk in pregnant women.

If you are sick and think you have symptoms of COVID-19, seek medical advice and get tested. If you want to talk to someone about your symptoms, call the National Coronavirus Helpline for advice.

National Coronavirus Helpline

Call this line if you are seeking information on coronavirus (COVID-19) or help with the COVIDSafe app. The line operates 24 hours a day, seven days a week. 1800 020 080  View contact

To seek medical help from a doctor or hospital, call ahead of time to book an appointment.

You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.

If you have a mask, wear it to protect others. Stay at least 1.5 metres away from other people. Cover your coughs or sneezes with your elbow.

Tell the doctor about:

  • your symptoms
  • any travel history
  • any recent contact you have had with someone who has COVID-19.

At all times you need to be aware of the Qld Health directives and if travelling to other states of Australia what each state directives are.

The best way to prevent infection is to avoid being exposed to the virus. Actions to help prevent the spread of respiratory viruses include:

  • Frequently cleaning hands by using alcohol-based hand rub or soap and water
  • When coughing and sneezing, cover mouth and nose with a flexed elbow or a tissue – throw the tissue away immediately and wash hands
  • Avoid close contact with anyone who has a fever and cough
  • If you have a fever, cough or difficulty breathing, seek medical care early and share previous travel history with your health care provider.

JCU is following advice from the Australian Government Department of Health and Queensland Health, which are both updating information regularly on their websites.

If you have any questions, please contact

Phone: 3001 7800

Free, professional and confidential support is available for students through JCU’s counselling service. Sessions can be face to face, on the phone or via Skype.

If you are a staff member, JCU offers a free, confidential counselling service through the Employee Assistance Program (EAP).

JCU Brisbane liaised with approved providers of student accommodation (on and off campus) to ensure that they have suitable precautions and protocols in place should there be any concern about the health of a resident.

If have any questions or concerns, please contact or phone 3001 7800

More information

If you need urgent medical advice call 000.