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Complaints & Feedback

James Cook University is committed to having an effective system of complaint management that responds to complaints in a positive way and contributes to the continuous improvement of the teaching and learning environment.
We realise that sometimes issues arise that should be resolved. When you raise your concerns with us, it provides us an opportunity to address your concerns and to make improvements to benefit the whole University.
In the first instance please forward your complaint or feedback via email to: 

Senior Associate Dean Academic

Complaints Policies and Procedure


The University has a number of specific policies to address various complaints. To ensure your concern is managed promptly and by the most appropriate person or to find our more information please check our list of policies.

JCU Student Association

As a JCU Student you are eligible to become a voluntary member or the JCU Student Association.  The Student Association can assist with student advocacy.

JCU Brisbane Student Council

The JCU Brisbane Student Council is here to support you through your studies, and also can provide advocacy services